You have the questions,
we provide the answers
Use this knowledge base as an encyclopedia for all your enquires – and don’t hesitate to contact us should you find yourself with a question that we haven’t covered here. We have sorted the questions into main six sections that works as a framework for you to better navigate the topics. This transparency will help you get started with us if you need more information regarding our services and the quality of our work and products, but we are also ready to assist with any and all issues both during onboarding and after.
Container tracking
- Which carriers do you support?
- How do I start a Container Tracking?
- Which milestones can I receive from the Container Tracking service?
- Does Container Tracking support Booking Number?
- Does GateHouse require a Letter of Authorization to track a container?
Vessel Tracking
- Which data will I receive from a Vessel Track Advanced?
- Can I use Vessel MMSI when requesting positions from Vessel Tracking Basic?
- Do I need to subscribe to updates when using Vessel Tracking Basic?
- Can I start a Vessel Track Advanced without knowing Port of Loading?
- Are you providing location for each port call in Vessel Track Advanced?
Port Intelligence
- Can I get Port intel from both sea and landside?
- Which metrics can I receive from Port Intelligence?
- How often is Port Intelligence data updated?
- As default, which timeframe is the metrics built on?
- Can I get Vessel information regarding the Vessels that are currently at anchorage and berthing?
Schedules
- How frequent are your schedules updated?
- For which timeframe am I getting Schedules?
- Can I request a Vessel Schedule on an IMO or a Vessel name?
- Can I request a schedule list between an origin and a destination port?
- Are your schedules containing both Import and Export voyage numbers?
Getting started
- Can I get a free trial agreement to test the services?
- Which API environments can I access?
- Can I start Container Tracking without letter of authorization
- What are the onboarding steps in integrating towards the OceanIO API?
- Can I start a trial/Proof of Value-period without doing any coding?
The OceanIO® platform
- Where can I find the current operational status of the API?
- How often do you release new and improved functionality of the platform?
- Does the OceanIO Platform support Rate Limiting?
- Does OceanIO support pagination?
- Which standards are used by the OceanIO platform?
